How To Avoid Carpet Cleaning Scams: Spotting The "Bait & Switch" Tactics

Unfortunately in the carpet cleaning business you will come across carpet cleaning scams, also called "bait and switch" tactics. We want to save you the headache. The following are popular tactics that are used in these carpet cleaning scams. Many unfortunate people have paid dearly when dealing with these scammers. Don't become a victim of a carpet cleaning scam. How can you spot a company that is trying to "bait" you to then "switch?"

  • They Offer Unbelievable Low Prices: you've probably received coupons in the mail with unbelievable low prices. The ad/coupon may offer $5.95- $9.95 per room. Let's face it, we are attracted to low prices, but remember the old adage, "You get what you....." you know the rest. And don't forget the other goody, "if it's too good to be true.... you get the idea. In the industry this tactic is called "Bait & Switch." Bait & Switch is unlawful. What happens is that an unscrupulous carpet cleaning company will advertise low rates, and after you call to arrange an appointment or estimate, they will go to your home. Once they are in your home they will pressure you into buying "add-ons." What you thought was going to cost you $50.00, ends up costing you $200.00 or more. If the customer refuses the "add-ons," these companies have been known to have either walk away from the job, or do a poor job for the $5.95, using little or no product, and they will not guarantee their work.
  • Make Unsupported Claims: Their ad will have lines like "this is the best cleaning method." The best cleaning method is one that is going to achieve your goals. Before choosing a carpet cleaning company, identify your goals, then select the method that best satisfies those goals.
  • Water for carpet protection: They will claim to apply carpet protector, and sprinkle the carpet with a little water instead.

Maybe you've been a victim of one these scams. Sadly all types of businesses and professions have bad apples. Some companies will use unethical tactics to get your business, some are just down right dishonest. And unfortunately for us honest ones, these unscrupulous tactics cast a dark shadow on our entire industry. We at H&M Dry Carpet Cleaning want to put your fears to rest. We are professionals who work hard to earn your trust and respect. We use no coupons, or gimmicks to get your business. Any reputable carpet cleaning company will tell you the cost of a job up front. We will give you a fair up-front price, period. The price we quote you is for a complete job, and a job performed to our highest standards.

Part of our commitment is to educate the public about these scammers. We want you to make an informed decision when selecting a carpet cleaning company. Before choosing any carpet cleaning company be sure they are not baiting you to then switch. "If it sounds too good to be true, it probably is." The truth is, it may well end up costing you much more than we would charge you if you choose to go for the "unreasonably cheaper price." You will end up either paying a much higher price for the cleaning, or a cheaper price for a poor job. Think about that when you are ready to have your carpets cleaned.